Ojan Healthcare Ltd | Personalised Home Care Services in the UK

Welcome to a Renewed Life: Your Journey Begins with Our Homecare Services

PRIVACY POLICY

OJAN Healthcare Privacy Policy

Our Contact Details

  • Name:OJAN Healthcare Ltd
  • Address:OJAN Healthcare, Victoria House, 400 Pavilion Drive, Brackmills, Northampton, NN47PA
  • Phone Number:Phone DDI: +44 (0) 7826652746
  • Mobile:+44 (0) 7920392383
  • General Inquiries:info@ojanhealthcare.co.uk
  • Data Protection Officer:info@ojanhealthcare.co.uk
  • Date of Privacy Notice Completion:01 November 2023

The Type of Information We Collect

At OJAN Healthcare, we take great care to ensure the protection of your privacy and the security of your personal information. Personal information refers to any data that has the potential to identify an individual who is alive. This includes, but is not limited to, the following types of information:

Personal Identifiers, Contacts, and Characteristics:

  • Your name
  • Contact details such as phone number and email address
  • Address or location details

Enquiry Forms:

Information you provide through inquiry forms on our website, including:

  • Your name
  • Email address
  • Address or location
  • Phone number
  • The nature of your inquiry

We understand the significance of personal information, including email addresses, employee data, and website user statistics, in identifying individuals. We will handle this information with care and in accordance with our privacy policy and relevant data protection laws. The collection and utilisation of this information are solely for the intended purposes, such as responding to inquiries and evaluating job applications.

How We Get Your Personal Information?

We prioritise transparency and aim to provide you with a clear understanding of our personal information collection practices and the underlying reasons for them. The personal information we process is provided by you for specific and legitimate reasons, as outlined below.

Directly from You

Enquiry Forms and Correspondence:

  • When you voluntarily fill out inquiry forms on our website or communicate with us via email, providing necessary contact and inquiry details.

Website Interaction:

  • When you interact with our website, certain information may be automatically collected through cookies or similar technologies, as outlined in our Cookie Policy.

Indirectly, from Referrals

Referrals:

  • Personal information may also be shared with us by individuals or organisations referring you for job opportunities within our company.

Why We Have It

We collect and use this information for specific purposes, as permitted by the UK General Data Protection Regulation (UK GDPR).

Addressing Your Requests:

  • To respond to your inquiries, provide information, and address your specific requests. (Lawful basis: Legitimate Interests)

Improving Our Services:

  • To improve and tailor our services based on your interactions and feedback. (Lawful basis: Legitimate Interests)

Sharing Your Information:

We may share this information with internal departments involved in addressing your inquiries or processing job applications. Rest assured, we prioritise the protection of your information and do not share it with any third parties without your explicit consent, except when legally obligated to do so.

Consent and Your Rights:

Your Consent:

You have the right to provide or withdraw your consent for specific processing activities at any time. You can do this by contacting us using the details provided in our “Contact Us” section.

How We Store Your Personal Information

Your privacy and the security of your personal information are paramount to us. Here, we provide details on how we securely handle and store the various types of personal information we collect.

Information You Give OJAN Healthcare:

Enquiry Forms and Correspondence:

  • Type of Personal Information:Name, email address, address/location, phone number, nature of your inquiry.
  • Retention Period:Data will be retained while corresponding with you or providing services, or to a Service User you represent. Retention duration is determined based on the nature of the inquiry and the relationship with the Service User.
  • Disposal:Data will be securely deleted or anonymised after the relevant retention period, ensuring it cannot be reconstructed or identified.

Job Applications:

  • Type of Personal Information:Name, email address, address/location, phone number, resume, cover letter, educational history, work experience, and other pertinent details.
  • Retention Period:Data will be kept for the duration of the hiring process and for assessing candidacy. If a candidate is hired, the data will be retained in compliance with employment and legal requirements.
  • Disposal:Data will be securely deleted or anonymised after the relevant retention period, ensuring it cannot be reconstructed or identified.

Information OJAN Healthcare Collects About You:

Retention of Information:

  • Type of Personal Information:Website usage data, including but not limited to IP addresses, browser information, and site interactions.
  • Retention Period:Data will be retained for analytical purposes and to improve our services. Retention duration is determined based on the purpose of the data collection and its relevance for analysis.
  • Disposal:Data will be securely deleted or anonymised after the relevant retention period, ensuring it cannot be reconstructed or identified.

Information We Receive from Other Sources:

  • Type of Personal Information: Name, email address, postal address, and phone number.
  • Retention Period: Data will be retained for an appropriate duration based on the purpose for which it was collected, taking into account the nature of the data and any legal requirements.
  • Disposal: Data will be carefully deleted or anonymised after the appropriate retention period, ensuring it cannot be reconstructed or identified.

Your Data Protection Rights

Under data protection law, you have rights regarding your personal information. Your rights may vary depending on the lawful basis for processing your data. The following sections provide an overview of these rights in accordance with the relevant legal basis.

For Processing Based on Consent or Contractual Necessity:

Your Right of Access:

  • You have the right to request copies of your personal information.

Your Right to Rectification:

  • You can request corrections to inaccurate or incomplete personal information.

Your Right to Erasure:

  • You can request the deletion of your personal information in certain circumstances.

Your Right to Restriction of Processing:

  • You can request limiting the processing of your personal information in certain circumstances.

Your Right to Object to Processing:

  • You have the right to object to the processing of your personal information in certain circumstances.

Your Right to Data Portability:

  • In certain circumstances, you have the option to request the transfer of your personal information to another organisation or to yourself.

No charges are necessary for exercising your rights. Upon your request, we have one month to respond to you. Please contact us at the provided email address, phone number, or postal address if you have any inquiries or requests regarding your data protection rights.

How to Complain

If you have any concerns about how we handle your personal information, you can file a complaint with us at:

Contact for Data Protection Queries:

  • Name:OJAN Healthcare
  • Address:OJAN Healthcare Victoria House, 400 Pavilion Drive, Brackmills, Northampton, NN47PA

Phone Number:

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. Here are the ICO’s contact details:

Contact for the Information Commissioner’s Office:

  • Address:Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline Number:0303 123 1113
  • ICO Website:https://www.ico.org.uk

We prioritise addressing your concerns and safeguarding the security and privacy of your personal information.